Shipping policy

Shipping Policy

Shipping Coverage Area
Dream Strollers currently ships to customers within the continental United States. At this time, we do not ship to Alaska, Hawaii, U.S. territories, or international destinations. All orders are fulfilled through domestic partners to ensure reliable delivery and consistent service standards.

Order Confirmation
Once your order is placed, you will receive an order confirmation email acknowledging receipt and payment. This confirms that your order has entered our system. If there are any questions regarding availability or delivery timelines, our team will contact you directly before your order ships.

Order Processing Time
Most orders are processed within 3–5 business days. This handling period allows our fulfillment partners to carefully prepare, inspect, and package high-ticket items for shipment. Orders placed on weekends or holidays begin processing on the next business day.

Shipment Notification & Tracking
When your order ships, you will receive a shipment confirmation email with tracking information. Tracking details allow you to follow your delivery in real time from dispatch to arrival. For freight shipments, tracking may update less frequently, but our team is always available to assist if you need status updates.

Estimated Delivery Time
After processing, transit times typically range from 3–7 business days, depending on your location and the shipping method used. Most customers receive their order within 7–12 business days from the date of purchase. Larger items shipped via freight may require scheduling and signature confirmation upon delivery.

Shipping Carriers
We work with trusted national carriers including FedEx, UPS, and USPS. Oversized or heavy items may ship via freight carriers selected for reliability and safe handling. Carrier selection is based on item size, weight, and destination to ensure the best delivery experience.

Delays & Exceptions
While we make every effort to meet estimated delivery timelines, delays can occasionally occur due to weather, carrier disruptions, or inventory constraints. If an item is temporarily out of stock or requires additional lead time, we will notify you promptly with updated expectations. Should any unexpected delays arise after shipment, our team will proactively reach out with updates and support.

Contact Information
If you have questions about shipping, delivery status, or logistics, our customer support team is here to help. Please contact us at support@dreamstrollers.com, and we will respond as quickly as possible. At Dream Strollers, we take logistics seriously and are committed to delivering your order with care, transparency, and reliability.